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SHIPPING & RETURNS
SHIPPING POLICY
We know that waiting for a self-care package to arrive should feel like anticipation, not anxiety. Here's exactly how shipping works at Glorely.
2.1 Global Shipping
We currently ship to customers worldwide.
2.2 Delivery Time
Average delivery time is 5–25 business days, depending on your location. Deliveries to remote areas or shipments held at customs may take longer than this estimate.
2.3 Order Processing
Orders are processed within 1–3 business days after payment is confirmed. We do not process or dispatch orders on weekends or public holidays.
2.4 Tracking
Once your order ships, you'll receive an email with your tracking number and carrier information so you can follow your package every step of the way.
2.5 Customs & Import Duties
International customers are responsible for any customs duties, import taxes, or fees charged by their local authorities. These charges are outside our control and are not included in the item price or shipping cost.
2.6 Failed Deliveries
If a package is returned to us due to an incorrect or incomplete address provided at checkout, a reshipping fee will apply to send the order out again.
2.7 Delays
Glorely is not responsible for delays caused by customs processing or shipping carriers once a package has left our facility. We will, however, always do our best to help you track down a delayed order.
2.8 Support
RETURN & EXCHANGE POLICY
We want every Glorely order to feel like the right decision. If something isn't quite right, here's how returns and refunds work.
3.1 Standard Refund Method
Outside of the cases described in section 3.2 below, approved refunds are issued as non-expiring store credit (a digital gift card) rather than a refund to your original payment method or bank account.
3.2 European Union & United Kingdom Customers — Right of Withdrawal
If you are a consumer residing in the European Union or United Kingdom, you are entitled to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. For withdrawals made within this legal 14-day period, refunds will be issued to your original payment method, in accordance with applicable EU/UK consumer protection law — not as store credit. To exercise this right, simply contact us at the email below within the 14-day window.
This section exists to keep Glorely compliant with EU and UK consumer law and is not intended as formal legal advice; if you plan to sell actively within these regions, we recommend having a qualified lawyer confirm the exact wording for your situation.
3.3 Timeline
Store credit is issued within 7 business days after we receive and inspect the returned item.
3.4 Not Eligible for Return
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Items requested outside the applicable return window (7 days for standard returns; 14 days for EU/UK withdrawal requests)
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Items that are not in original, unused, and returnable condition
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Original shipping fees and taxes, which are non-refundable except where required by law
3.5 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right — whether that means a replacement, store credit, or a refund.
3.6 Questions